Effective date: 2022-06-30
Last updated: 2026-08-05

1. Introduction

Spectrum Smart Solutions Systems LLC (“we”, “our”, or “us”) provides smart automation, IoT, and technology integration services through our mobile applications, websites, and direct customer engagements. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services — including the Spectrum Living app, the Spectrum IoT app, our website (spectrum.co.ae), and all other digital or offline channels operated by our company.

By using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

Spectrum Smart Solutions Systems LLC is the data controller responsible for managing and protecting the personal information you provide to us.

3. Information We Collect

A) Personal Information

While using our service, we may collect personally identifiable information such as:

• Name

• Email address

• Mobile number (if applicable)

This information is collected for the purpose of providing, maintaining, and improving our service.

B) Log Data

In case of an error or app crash, we collect diagnostic information such as:

• IP address

• Device name

• Operating system version

• App configuration

• Timestamp and usage statistics

C) Cookies and Analytics

Our app does not use cookies directly. However, third-party libraries used in our service (e.g., analytics tools) may use cookies to collect usage data and improve performance.

You can choose to accept or refuse cookies through your device settings. Disabling cookies may impact some functionality of the service.

d) Location Data (Spectrum Living App Only)

Spectrum Living uses location information only for features requested by the user, such as:

• Showing the live location of family members on the map

• Triggering location-based home automations (e.g., arriving home, leaving home)

• Sending the user’s own device location to their personal HomeSeer system (running on their own PC)

Location data is NOT sent to Spectrum’s servers.
All location updates are delivered directly to the user’s own local or cloud-connected HomeSeer hub, which the user controls entirely.

We do not store, retain, or process live location history on any Spectrum servers.

Users may disable location access at any time through their device settings.

4. Use of Information

We use the information we collect to:

• Provide and improve our services

• Communicate with users

• Analyze performance and usage

• Ensure the security and reliability of our systems

We do not sell or share your personal data with unaffiliated third parties for marketing purposes.

5. Service Providers

We may employ trusted third-party companies to:

• Facilitate our services

• Host or support our platform

• Provide analytics

These providers may have access to your personal data only to perform these tasks on our behalf and are obligated to protect and not misuse it.

6. Data Security

We use commercially acceptable security practices to protect your personal data. However, no transmission method over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. User Rights

You have the right to:

• Access, review, or update your personal information

• Request deletion of your personal data

• Object to certain uses of your data

• Request data portability where applicable

To exercise these rights, contact us at info@spectrum.co.ae.

8. Data Retention

Spectrum Smart Solutions Systems LLC retains personal information only for as long as necessary to provide and maintain our services, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of our systems.

The applicable retention period depends on the type of information:

• Account and contact information is retained while the user’s account or service relationship remains active and may be retained for up to 24 months after account closure where necessary for support, security, dispute resolution, or legal compliance.
• Application diagnostic logs, crash reports, device information, and usage statistics may be retained for up to 12 months.
• Customer support communications and service records may be retained for up to 24 months after the request or service is completed.
• Transaction, invoice, contract, and legally required business records may be retained for the period required by applicable UAE laws and regulatory obligations.
• Live location information used by the Spectrum Living app is not stored or retained on Spectrum servers. Location information is transmitted only for the user-requested functionality described in this Privacy Policy.

When personal information is no longer required, we delete it, anonymize it, or securely isolate it from further use, unless continued retention is required by law.

Users may request deletion of their personal information by contacting info@spectrum.co.ae. Some information may remain where retention is required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.

9. Children’s Privacy

Our services are not directed to children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

10. Third-Party Links

Our services may contain links to external websites or services not operated by us. We are not responsible for the content or privacy practices of those third-party services.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
info@spectrum.co.ae