Warranty & Terms of Service
Spectrum Smart Solutions Systems
At Spectrum Smart Solutions Systems, we are committed to delivering reliable and high-quality products. All items are covered by a limited warranty against manufacturing defects and technical failures, as outlined below.
Warranty Coverage
Products are covered by a limited warranty from the date of purchase.
The warranty period varies by product and is clearly indicated in the official invoice or project annex.
The warranty covers hardware failures and manufacturing defects under normal usage conditions.
Valid only with a proof of purchase (invoice, delivery note, or official Spectrum document).
Exclusions (What the Warranty Does Not Cover)
The warranty does not apply to issues caused by:
Improper installation, misuse, overloading, or unauthorized handling
Environmental damage (e.g., water, fire, lightning, electrical surges)
Use outside of recommended operating conditions
Software errors, firmware issues, or third-party applications
Unapproved modifications or repairs by unauthorized technicians
Service Charges During Warranty
Within the first 12 months, labour and operation costs are covered along with product repair/replacement.
After 12 months, while the product itself remains under warranty (if applicable), the following costs are chargeable:
Labour and technician time
Travel and site visit fees
System reconfiguration, testing, or integration
Return & Shipping Policy
Shipping or transportation costs related to warranty claims are the responsibility of the customer unless otherwise agreed.
Warranty returns must be submitted during the valid warranty period.
Support & Claims
To submit a warranty request or service inquiry, contact:
info@spectrum.co.ae
+971 6 744 5665
Legal Terms
This warranty is non-transferable and applies only to the original purchaser.
Spectrum Smart Solutions reserves the right to inspect and test products before approving any warranty claim.
These terms do not affect your legal consumer rights under UAE law.